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LondonHotels4U.com
Frequently asked questions:
How can I be sure
that my credit card information is secure?
How do I reserve
my hotel room?
Who can I contact
for help with the system?
How do I know my
reservation is confirmed?
How do I cancel
the reservations I have made?
Which credit cards
are accepted?
When will my credit
card be charged?
Room Type description?
How can I be sure that my credit card information
is secure?
We have the utmost respect for your privacy and security.
We never divulge any information in our fully encrypted
database account to anyone without your consent. Once
you enter the reservations system to book a reservation,
you are automatically taken into a secure booking
engine that guarantees a safe and smooth transaction.-
We are very confident about the Internet security
provided by Netscape's Secure Sockets Layer protocol
(SSL). The security features built into Netscape Navigator,
Internet Explorer, and AOL, protect your Internet
communications with: server authentication, privacy
using encryption, and data integrity. (
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How do I reserve my hotel room?
The reservation process we have established is very
simple. After you have entered the dates you would
like to stay, you will need to click the "Display
only available hotels" button in order to see
what hotels are available on your dates and their
rates. You may either click the "Book Now"
button to begin the reservation process or review
hotel descriptions by clicking "Hotel Information".
After selecting your desired hotel you will be taken
to a "Secure Reservation Request" form.
There you will need to review the "Reservation
Information" and fill in the blanks on the "Customer
Information" section 3. The last part of the
"Customer Information" section will ask
you to enter your credit card information or choose
to call or fax in the information. By paying with
a credit card over our SECURE form, your reservation
is booked immediately. If you choose to call or fax
the information, the reservation will not be confirmed
until we have received the credit card numbers.
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Who can I contact for help with
the system?
You can make changes to a reservation through our
Cancel/Amend link. Also, if you need to talk to someone
concerning a reservation or just need help, you can
call +44 (0) 207 828 3276. (
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How do I know my reservation is
confirmed?
We will send you a confirmation email after you complete
your reservation. This email will include the dates
of your reservation and the price. You may also confirm
your reservation online by accessing Lookup Your Confirmed
Reservations under the Customer Service link.
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How do I cancel the reservations
I have made?*
To cancel a reservation, access Change Your Reservation
under the Cancel/Amend link, and follow the prompts.
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Which credit cards are accepted?
Visa, MasterCard, American Express, Diners Club and
Discover. (
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When will my credit card be charged?
Once we have received your credit card details, we
simply pass them on to the hotel, in order to guarantee
/ secure your booking. While the hotel has your credit
card number, no immediate charge is made. Payment
details are decided upon by the client upon arrival
at the hotel. In the event of a non arrival your credit
card will be charged the day following the confirmed
date of arrival. Provided you have not cancelled or
amended your booking within the cancellation period.
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*
Your booking confirmation will include the hotel's
cancellation policy.
Cancellation policies may vary from hotel to hotel
and usually refer how much notice you need to give
to cancel your reservation without incurring a cancellation
charge. The cancellation notice is normally 24 hours
before arrival i.e. You have to inform us of any cancellation
24 hours before the arrival date. If the cancellation
is made after this time, the hotel may charge your
credit card for the first night's accommodation.
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Room Type description
Single Room
A single room is designed to accommodate one person
only. The room may contain only one bed, which may
be a single or double. (min. 3' x 6' 3 or 1m x 1.9m).
In certain 4 or 5 star hotel 'single' beds are not
provided and even 'single' rooms may have double or
triple sized beds.
Double Room
A double room is designed to accommodate two people
only. The room contains one queen bed. (min. 4' 6
x 6' 3 or 1.4m x 1.9m).
Twin Room
A twin room is designed to accommodate two people
only. The room may contain two single beds. (min.
3 x 6' 3 or 1m x 1.9m) or 2 double beds (especialy
in 4/5 star hotel).
Family Rooms
There are two main types of family rooms:
Triple Room
A triple room is designed to accommodate three people
only.
The room will contain either:
* One double and one single bed
* Three single beds
Please specify which option you require when sending
your reservation form. (
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Quad Room
A quad room is designed to accommodate four people
only.
The room will contain either:
* Two double beds
* One double and two single beds
* Four single beds
Suites / Apartments
Suites and apartments are designed to provide a luxurious
atmosphere, whilst away from home. They normally consist
of a luxurious bedroom with a separate lounge area and
bathroom, sleep two people per room. Some suites and
all apartments also contain a kitchenette. (
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5 Star Hotels
This is the highest standard of hotels available in
the UK. These hotels offer the highest international
standards of accommodation, facilities and cuisine.
You can expect the following features:
* Large, elegant en-suite bedrooms, with all facilities
* Air conditioning in all public areas and bedrooms
* A choice of restaurants and 24 hour room service
* 24 hour porterage and reception service
* Guest laundry service
* Lifts
* Leisure Club
* Choice of smoking and non smoking rooms
* A beauty salon or hairdressing service may be available
Prices may start from GBP £180.00 (approx. US
$300.00). (
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4 Star Hotels
4 Star hotels provide high standards of accommodation
and food. These hotels can range from small Townhouse
type luxurious hotels to large iInternational Chain
hotels, and they normally have the following facilities:
* Well appointed en-suite bedrooms with all facilities
* Air conditioning in public areas
* Guest laundry Service
* A choice of restaurants and 24 hour room service
* 24 hour porterage and reception service
* Lifts
Prices start from GBP £100.00 (approx. US $160.00).
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3 Star Hotels
These hotels can vary from small family run hotels
to large chain hotels. These hotels provide highly
commendable accommodation and offer all basic amenities
and facilities. These hotels will usually provide:
* Well appointed en-suite bedrooms with standardfacilities
* Air conditioning in all public areas
* A restaurant and room service with limited hours
* Staff on duty 24 hours
* Concierge service
* Larger hotels will usually have a lift
Prices start from GBP £75.00 (approx. US $120.00).
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