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Terms and Conditions |
Bookings
- All rates are per room per night.
- All rates are inclusive of VAT @ 17.5% and Service.
- When you make an enquiry through Londonhotels4u.com, the rates that you see on the website (and the enquiry form) are the rates which we apply and confirm to you. If there are any unforeseen changes or problems upon your form submission, we will automatically contact you first for your approval/instructions, before arranging a reservation for you
- Once you have enquired via LH4U, you will receive a notification about the status of the enquiry. The booking is not processed until the client has received a response from LH4U either via phone/ email.
- In the event that the hotel of your choice is fully booked at the time of submitting your reservation request (complete with credit card details), Londonhotels4u.com will endeavour to offer you an alternative hotel of similar price, quality and location. We will of course not proceed with an alternative reservation without your prior approval. However, if you
state a specific alternative hotel on the booking form, we will make that
reservation for you automatically (subject to availability of the hotel) should your original choice hotel be unavailable for your chosen dates.
- Your email confirmation will usually reach you within 5 hours of your booking during the following hours: Monday to Friday: 9 am – 6 pm (GMT)
- ·If for any reason you are unable to access the email address
you gave us in the secure booking form, please email us using an alternative
email account as soon as possible (state your details); reservations@london hotels4u.com or telephone our office on +44 (0) 20 7828 3276 simply ask for reservations.
- ·If you require URGENT confirmation, please feel free to contact us by any of the following methods:Tel (UK): 020 7828 3276 Fax (UK):020 7834 5157
Payment
- Londonhotels4u.com is a NO FEE service and credit card details are used by the hotel only to guarantee your reservation (in the event of no show or late cancellation).
- Payment for rooms are made to the hotel in cash or credit card on departure, however a deposit or credit card imprint may be requested on check in.
Cancellations
- You may cancel a reservation, without penalty, providing you cancel 48 hrs prior to the date of arrival (Cancellation policy for your reservation will be outlined in your booking confirmation)
- ·To cancel a reservation, please notify London Hotels 4 U in writing (during Mon – Fri, 9am to 6 pm). During weekend cancellations can be notified to the hotel directly however simultaneously LH4U should be informed about cancellation (by email/ fax) to avoid confusion.
- ·If you fail to arrive at the hotel on your intended date of arrival without prior cancellation (within the specified cancellation policy period), the hotel reserves the right to charge the guarantee credit card. This is usually the equivalent to cost of the first night's room charge
only.
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